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Customer service has gone beyond face-to-face interactions. Here’s what technology can offer For many years, good customer service meant having someone who could help customers in the store and someone manning the phone to answer any calls. However, the proliferation of technology from the rise of social media to everything a smartphone has to offer has changed the way customer service is done. Once a rare occurrence, online shopping has become more and more common….

TO DRIVE is the largest coaching and management company in North America. Since 1993, DRIVE has helped thousands of owners achieve their business and personal goals. the next DRIVE EXPO in Orlando, Florida will power all attendees with specialized training sessions, presentations from industry leaders, workshops created just for the needs of the store owner, the EXPO floor with hand-selected companies for owners and multiple networking opportunities to talk and learn from the two owners….

Customers expect more than the tried and true methods used in the past to entice them to spend money. What works today may not work tomorrow as technology continues to evolve. To compete, independent pharmacists must be prepared to embrace change. Online shopping is nothing new, but people are doing it more often than ever, with 58.4% of internet users saying they make at least 1 online purchase every week.1 The pandemic has dramatically changed…

The advent of 4G, the introduction of smartphones and increased internet penetration heralded the first signs of transition in the Indian retail ecosystem. But while technology changed customer buying behavior, many operating companies were still skeptical about digital transformation. Ultimately, it took a global pandemic for brands to truly trust and harness the power of the Internet. As containment protocols saw a drastic change in our way of life, the need for businesses to adapt…