The company behind it Selection time (opens in a new tab) is based in Austin, Texas, USA. It was founded in 2018 as an alternative appointment scheduling solution for businesses in an already busy market. To date, it has attracted more than 1 million users from more than 100 countries.
Selection time: plans and prices
The app has three plans; Free, Starter and Pro. As the name suggests, the free plan does not require any payment. With it, your company can organize unlimited appointments on a single online booking page. However, it has many limitations compared to paid plans, for example, no SMS notifications/reminders and limited to three users within an organization.
The starter plan costs $9.99 per month or a discounted annual payment of $99.90. This plan unlocks more advanced features such as SMS reminders, recurring bookings and contact merging. But, it is limited to three users just like the free plan.
Pro is the most advanced plan, costing $19.99 per month or a discounted annual payment of $199.90. It has the most advanced features such as customizable emails, multilingual support and more than 100 integrations. It supports a baseline of 20 users and requires an additional payment of $10 per month for each additional 10 users.
We consider Picktime a cost-effective solution because it bundles multiple users into a single monthly package. In contrast, many competing apps charge per user, which can be expensive for companies with many employees (opens in a new tab).
(Image credit: Picktime)
Selection time: characteristics
You can create a Picktime account using a valid email or your existing Facebook or Google accounts. After registering, you can access many valuable features such as;
This is the core feature of Picktime. You can create a unique booking website for your business that customers can visit and schedule appointments. The platform assigns a unique booking website URL to your business attached to the Picktime.com domain name. You can customize this link with your business name, ie Picktime.com/mybusinessname.
The platform allows businesses to customize their booking website to a great extent. For example, you can create a personalized welcome message for each visitor. You can choose the time format (12 or 24 hours) and a unique slot duration for each appointment. You can also customize the form fields to determine what type of information you will receive from customers.
For search engine optimization (SEO) (opens in a new tab) For purposes, you can choose a custom meta description and title for your booking page. You can also select a unique banner image for the booking website. All of these customization options help your business booking page stand out from the competition. However, you cannot change the underlying templates and page layout, which we consider a disadvantage.
(Image credit: Picktime)
Website widget
You can embed the Picktime booking widget on your business website (opens in a new tab) (with a custom domain) instead of using the Picktime.com domain name. This way, your clients can book appointments with the domain name they already know.
If you need payments from clients before they can schedule appointments, Picktime is an ideal platform for you. Thanks to its integration with two well-known payment processors, PayPal (opens in a new tab) and Stripe (opens in a new tab)you can receive payments on your booking website.
The app allows you to send automated reminders and notifications via email or SMS to prevent your clients from no-shows or missed appointments.
You can generate regular reports on all your business activities facilitated by the Picktime application. These reports can help you identify strengths/weaknesses and how to improve your customer service.
Selection time: interface and use
You can access Picktime via the web-based interface or the mobile app (iOS or Android). The platform has a neat interface that makes it easy to navigate. We didn’t encounter any significant difficulties when we tested the app’s features.
Selection time: Support
You can access direct customer support via a live chat button on the Picktime dashboard. We observed three customer service personnel on standby to answer user queries. Otherwise, you can check the official help page which contains answers to frequently asked questions and detailed user guides. For some unclear reason, this page was down when we tried to access it.
Selection time: the competition
Picktime’s main competitors include Appointly (opens in a new tab)Zoho Reservations (opens in a new tab)and Appointlet (opens in a new tab). The main advantage of the platform over these rivals is its profitability.
Selection Time: Final Verdict
We consider Picktime an excellent platform for businesses to schedule appointments and manage bookings. It is cost effective, easy to use and offers a comprehensive feature set. But, it is not without its flaws, such as having limited customization options and a no-refund policy.
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