Fraudsters targeting utility customers with sophisticated schemes

MIDLAND Atmos Energy recently became aware of an ongoing “Search Engine Phishing” operation, where cybercriminals use search engine optimization (SEO) techniques to place a fake website in the top search results of a browser

Any user who clicks on one of these “fake” websites will be redirected to what appears to be a legitimate Atmos Energy page, but that fake page will include a fake customer service number and other false information, a statement from press If a customer calls the fake customer service number, they may be asked to provide login credentials or other sensitive information that fraudsters can use to compromise their bank, credit card or other accounts. belong to the same customer.

Phone scams are also on the rise, including one where imposters call customers directly and offer a discount on their Atmos Energy bill if they pay immediately over the phone. As a reminder:

Atmos Energy will never ask for payment with prepaid debit cards, gift cards, cryptocurrency or unauthorized third-party payments or mobile applications. If you’re ever in doubt about the legitimacy of a call, just hang up and call Atmos Energy Customer Service at 888-286-6700. Payment of an Atmos Energy bill must be made through the Online Account Center or through another authorized forms of payment. Atmos Energy will provide various notices and work to assist customers with payment plans and support options before any service interruption occurs. Unless there is an emergency, Atmos Energy employees will not call before 7 am or after 6 pm central time.

“The most effective way to combat this recent increase in scam attempts is through education, awareness and extreme caution whenever someone contacts you about paying a utility bill” , Andrea Goodson, manager of public affairs for Atmos Energy, said in the statement. “In addition to online and phone scams, beware of fraudsters who demand payment at your door. Always ask for an employee ID badge that displays the Atmos name, photo and logo Energy. Our employees will not collect payments in person. If you suspect an impostor, please call our customer service number at 888.286.6700 to verify the employee’s identity and contact local authorities.”

Customers who suspect fraud or feel threatened while dealing with a scammer should contact local law enforcement and Atmos Energy Customer Service at 888- 286-6700, Monday through Friday, 7 am to 6 pm central time.

For more information and additional tips to protect yourself from impostor utility scams: