Atmos customers are warned to be aware of online and telephone scams that attempt to collect data and money.
According to Atmos Energy, a “search engine phishing” scheme has been revealed. When customers search for “Atmos” online, online cybercriminals use search engine optimization (SEO) techniques to place fake websites as the first search result.
Company representatives indicated that phone scams are also on the rise.
“The most effective way to combat this recent increase in scam attempts is through education, awareness and extreme caution whenever someone contacts you about paying a utility bill” , said Bobby Morgan, vice president of public affairs for Atmos Energy. “In addition to online and phone scams, beware of fraudsters who demand payment at your door. Always ask for an employee ID badge that displays the Atmos name, photo and logo Energy. Our employees will not collect payments in person. If you suspect an impostor, please call our customer service number at 888.286.6700 to verify the employee’s identity and contact local authorities.”
The energy company provides gas service to more than 269,000 Mississippi residents.
If someone clicks on one of the “fake” scam websites, it might look very similar to a real Atmos Energy webpage. However, it will include a fake customer service number and other fake information about the company.
If a customer receives a phone call from Atmos that seems suspicious, please know that Atmos Energy will never request payment with a prepaid debit card, gift card, cryptocurrency, or unauthorized third-party payment or mobile app. They will also never call before 7:00 am or after 6:00 pm central time.
Customers should only pay their bill using a linked online account or other authorized methods.
If you have any questions about the legitimacy of a call, hang up and call Atmos Energy Customer Service at 888.286.6700.
To learn more about how to protect yourself from scammers, do the following:
· Visit the Atmos Energy website at atmosenergy.com/scams.
· Visit the Utilities United Against Scams website at www.utilitiesunited.org.
· Visit the Federal Trade Commission website at
· Follow Utilities United Against Scams on Twitter i Facebookand join the conversation by using #StopScams.
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