FLOOWOOD, Mississippi. – Cybercriminals are using search engine optimization techniques to place fake websites in a browser’s top search results, according to Atmos Energy.
On June 28, Atmos Energy became aware of an ongoing “search engine phishing” operation where customers are redirected to a fake website with their name on it, according to Atmos Energy.
Atmos Energy said that any user who clicks on these fake websites will be redirected to a fake page that reproduces a legitimate Atmos Energy page.
According to Atmos Energy, these pages featured a fake customer service number and other false information.
If customers are to call these fake numbers, they may be asked to provide sensitive information that can be used to hack banking information, Atmos Energy said.
Atmos Energy said these scammers often offer a discount on their Atmos Energy bill if they pay directly over the phone.
“The most effective way to combat this recent increase in scam attempts is through education, awareness and extreme caution whenever someone contacts you about paying a utility bill” , said Bobby Morgan, Vice President of Public Affairs for Atmos Energy. “In addition to online and phone scams, beware of fraudsters who demand payment at your door. Always ask for an employee ID badge that displays the Atmos name, photo and logo Energy. Our employees will not collect payments in person. If you suspect an impostor, please call our customer service number at 888-286-6700 to verify the employee’s identity and contact local authorities.”
Atmos reminds customers that they will never request payment with prepaid debit cards, gift cards, cryptocurrency, or unauthorized third-party payments.
Atmos employees will never call before 7:00 am or after 6:00 pm, Atmos Energy said.
Any customer who suspects fraud should call local law enforcement and Atmos Energy Customer Service at 888-286-6700.
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