Google Ads is investigating reports that marketers are unable to access the most recent data from their campaigns.
According to the search engine, the issue started affecting advertisers on June 23 at 8:26 AM UTC.
In response, Google Ads said in a statement today at 11:13 UTC that it is investigating the matter to try to find a solution, with an update expected shortly.
Why we care: Marketers affected by the issue can still sign in to their Google Ads account, but they can’t retrieve the most recent data from their campaign, meaning they can’t accurately monitor performance or produce up-to-date reports.
What did Google say? Google confirmed that it is investigating reports of a problem with Google Ads in a statement on its website. The company said: “We will provide more information shortly. Affected users can access Google Ads, but may not have access to the most recent data.”
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Deep dive: For more information about Google Ads services, you can visit website here. If you would like to report an additional issue you may be having with Google Ads, we recommend that you contact your support team.
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About the author
Nicola Agius is Search Engine Land’s paid media editor after joining in 2023. She covers paid search, paid social, retail networks and more. Prior to that, she was Director of SEO at Jungle Creations (2020-2023), overseeing the company’s editorial strategy for various websites. He has more than 15 years of experience in journalism and previously worked at OK! Magazine (2010-2014), Mail Online (2014-2015), Mirror (2015-2017), Digital Spy (2017-2018) and The Sun (2018-2020). He also previously partnered with SEO agency Blue Array to co-author the Amazon best-selling book “Mastering In-House SEO.”
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