Google will shut down the Google Business Profile chat and call history feature on July 31, 2024. Google will stop allowing new chats to be started on July 15, 2024, and then completely disable the features of the call and chat history on July 31. 2024.
What Google said. Google sent numerous types of emails to businesses, depending on whether they use the chat or call history feature. The email says:
“We’re reaching out to share that we’ll be turning off the Google Chat and Call History features on your Google Business Profile on July 31, 2024. We recognize that this may be difficult news as we’re constantly improving our tools, we occasionally have to make difficult decisions that can affect the companies and partners we work with. It’s important to us that Google remains a helpful partner as you run your business and we continue committed to this mission.”
Important dates Here are the upcoming dates to watch out for:
July 15, 2024: Searchers will no longer be able to start new chat conversations with your business from Google Maps or Google Search. However, searchers already in existing chat conversations will be notified that the chat will be phased out. July 31, 2024: Google Business Profile chat functionality will end completely and you will no longer receive new chat messages. You will also no longer be able to view your Google Business Profile call history on your Google Business Profile.
Download history. You can download your chat and call history from Google Business Profiles to store them somewhere. At some point, Google will delete the history.
The email Here is a screenshot of the email I received:
Why we care If you’ve used these features for your business, be aware that they’ll be gone soon. You may want to download your chat and call history before the deadline so you can archive this data in your CRM software and database.
[ad_2]
Source link
