Google Ads is investigating issues related to payments and credit cards.
Users experiencing these issues are unable to update their payment methods or credit card information at this time.
Why we care If these issues affect your campaign, rest assured that the problem lies with Google Ads and that they are actively working to resolve it.
first discovered The bug was first flagged by marketing consultant Lior Krolewicz, who uploaded a preview clip to his X account:
Krolewicz discovered a “Troubleshoot” button, which he believed could be a potential solution to the problem. When your customer clicked on it, they were given the option to update their credit card details. However, when submitting the update, they encountered an error message, as shown in the image below:
Other vendors quickly responded, sharing problems similar to those described by Krolewicz. Menachem Ani, the founder and CEO of JXT Group, for example, wrote about X: “Saw this last week. I thought it was a fluke.”
Marc Subeldirector of Two Wheels Marketing, added: “We couldn’t update our client’s CC today. It wouldn’t let us.”
When is a solution expected? Google has not confirmed when Google Ads users can expect the issue to be resolved, but an update is expected shortly.
What Google says. Google Ads Liaison Officer Ginny Marvin confirmed the issue Xwriting:
“The team is aware of the issue and is working to resolve it as soon as possible.”
Additional errors. In addition to addressing payment and credit card update issues, Google Ads also actively investigates error messages related to “confusing ad text” and other content quality tags. While users affected by these issues can still access the platform, they may experience error messages, high latency, or other unexpected behavior. Google has confirmed that more information will be provided shortly, without specifying the exact time and date.
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